Its because the old plan you have you are grandfathered in to still use it, but Verizon switched their plans to use mb's instead of minutes for media such as using the web, or even accessing apps like get it now to get ringtones. Now they charge 1.99/mb used which is equivalent to looking at about 100 web pages on your phone. If you dont want to upgrade to the new plan, you have to keep your phone. I had this same problem. oh, and dont let your kid play with your phone because if she accidentally pushes the wrong button and it does access the web, BAM $1.99 right there They said they switche