Something don't add up here to me. If they showed up hours later & no ID, no name on the truck, the call didn't show up as Heritage, & they were aggressive & unprofessinal, how do you know they really were from heritage? could been trying to stake out your home. I would call Heritage & ask them or better yet go out there & let them know what happened.
That would scare me to death if two men tryed to come into my home especially if no ID.
I have used them for years & they have only asked me once if I wanted them to light my pilot, i said n, & there was No probl