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The Sound Guy

I'm entering the very Bowels of Hades

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One of my cable boxes won't re-activate after being unplugged and the Comcast web page shows all 4 of my boxes as non-accessible,even though three are running fine. So that means a some kind of network problem on their end.


So I have to enter the Comcast call queue and enter a trouble report.


If I never return, it's been good talking with all of ya'll.





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Well, very pleasant surprise!! Was able to get a call back in under 30 seconds, and though the guy had to follow the script, since I had done everything he asked already as part of my troubleshooting, it was able to get it back up and running in under 5 minutes.


They might be getting their customer server act together. (Guy seemed to be US based and spoke English fine as well.)


I knew going to church this morning would pay off!! :)

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They have been making improvements in customer service. The xfinity stores are actually pretty nice and I've always gotten fast and good service there.

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