Well, very pleasant surprise!! Was able to get a call back in under 30 seconds, and though the guy had to follow the script, since I had done everything he asked already as part of my troubleshooting, it was able to get it back up and running in under 5 minutes.
They might be getting their customer server act together. (Guy seemed to be US based and spoke English fine as well.)
I knew going to church this morning would pay off!!
The only problem with quotes on the internet is that you can't authenticate them -- Abraham Lincoln
DISCLAIMER: The information and opinions expressed in this post are not necessarily the opinions of the author and may be denied or disregarded at a later date. Reading of this paragraph constitutes as agreement on part of reader not to hold author responsible for any damaging effects resulting from reading and agreeing with anything said in this post; furthermore reader waives all future claims resulting from changes in law which may render this disclaimer null and void. This disclaimer is valid in all states with the exception of those states which have laws forbidding the existence of this disclaimer, and in states where such laws exist the reader agrees to read this disclaimer in a state where this disclaimer is binding.